Best Cleaning Company in Dubai

Best cleaning company in Dubai

FAQ

Have any questions? We’re here to assist you.

Cleantel, since its inception, we’ve been committed to using only experienced, trustworthy cleaners. Cleantel’s undertaken several cleaning projects over the years and we’ve perfected our formula for great service. Here at Cleantel, we know that you’re an individual with circumstances that are unique to you. Our Cleantel experts will help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.

You can schedule an appointment by giving us a call or sending us an email.
We can also come over for a preliminary visit to your premise and have a chat about your cleaning requirements. After this we will be able to provide you with an estimate along with a list of services we provide and recommend. Once you agree to our tailored cleaning services for your needs, we will share the check list with you so you are assured the service you are provided is personalized, consistent and up to the best quality!
You can email us to info@cleantel.me or call us on +971 56 154 3265 / +971 50 646 9260.

Given that is the first cleaning it is a more detailed deep cleaning, as it needs to account for any of your special requests as well take stock of your individual premises to accordingly execute the cleaning plan. While recurring cleaning service is the annual maintenance cleaning of your home.

We at Cleantel understand how cleaning is a very personalized and subjective service and we encourage you to share your valuable feedback, so we can work to further customize your service. The feedback we receive helps our Cleantel experts to serve you and others as well as share any praise to the who have exceeded your expectations. Kindly email your feedbacks to info@cleantel.me

Of course! Our cleaning advisors strongly recommend you to do so, to keep your home at its absolute best, allowing you to truly enjoy your home.

Our Cleantel experts take the first cleaning visit as to be more like a spring cleaning or perhaps “catch-up” cleaning.Before our cleaners can begin regular cleaning sessions of any home, there are a variety of first-time tasks that require extra time and effort.

Simply removing new dirt does not make your home sparkling clean, it is important to get rid of the old dirt too.

It is quite normal for our cleaning teams to spend from two to four times longer on an initial clean than it would take on regularly scheduled maintenance visits.

We arrive with all of the cleaning materials we need and take them with us when we leave.  Cleantel is proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless to the best of our ability.However, if you have any preferences in regards to what cleaning products we use, feel free to let our Cleantel deep clean experts know and we’ll do everything we can to work with your requests.

Cleantel’s deep cleaning experts are regularly supervised with managers actually on-site to ensure that the premise is cleaned to the highest standards. We believe in gathering as much feedback from our clients so that if they have any concerns, we can resolve these right away.

You may cancel or reschedule your booked service at least one business day prior to the allocated booking, you may do so over phone or through your online account with us! If the cancellation is made within the same day of your booked service, you may incur a fee for late cancellation. This is a policy we follow to ensure our great employees are covered for loss of wages. We understand things may happen and plans change, if we are able to, we will do our best to waive off the cancellation fee.To ensure you don’t forget about your appointment, we send you reminder emails/messages, these notifications are linked to your account. You can log in at any time and make changes to your booked services if needs to do so arise. The changes are set up as alerts in our office, and we will do our best to make the required changes to your booking, we will reach out to you with updates and a solution that benefits all parties.

It is Cleantel’s recommendation to clean carpets as often as possible, or at least twice a year. By choosing Cleantel’s carpet cleaning you can help restore the overall beauty of your carpet as best possible (depending on wear and tear). A business or a homeowner realizes how dull and grey their carpeting has become over the years only once they have those rugs shampooed and cleaned by a professional such as our Cleantel carpet cleaning experts.

the carpet is for a home with kids, Cleantel carpet cleaning experts recommend getting the carpets cleaned every 4 to 6 months. You opt for this regular service from Cleantel, you’re assured that your little ones can play in a clean and safe environment. Another tip for your parents out there is regular vacuuming and cleaning that could help get rid of juice stains, ketchup, muddy paws, and colouring paint in between your regular Cleantel carpet cleaning sessions. While on the other hand if the carpet is in heavy traffic areas like offices or stairways, then it is highly recommended to opt for more frequent cleaning. Cleantel’s deep carpet cleaning service is advised every three to six months to keep the carpet in the best condition possible.

The process of carpet steam cleaning entails using dry steaming. By using steam cleaning carpets, this process loosens ground-in dirt and debris and reaches residues at the base of carpet fibres. Another advantage of carpet steam cleaning kills most mould, mildew, harmful irritants, and any organisms from carpeting and its underlying padding as well. Another advantage is that the carpet steam cleaning helps kill most bedbugs and dust mites. Steaming or high-powered extraction pulls up most carpet dents left behind by heavy furniture as well as worn areas created by doors and heavy foot traffic in the best way possible.The process of carpet steam cleaning entails using dry steaming. By using steam cleaning carpets, this process loosens ground-in dirt and debris and reaches residues at the base of carpet fibres. Another advantage of carpet steam cleaning kills most mould, mildew, harmful irritants, and any organisms from carpeting and its underlying padding as well. Another advantage is that the carpet steam cleaning helps kill most bedbugs and dust mites. Steaming or high-powered extraction pulls up most carpet dents left behind by heavy furniture as well as worn areas created by doors and heavy foot traffic in the best way possible.

Pen and Ink marks will not be completely removed due to its colour absorption on sofas.

We do not recommend using stain removers directly on sofas & mattress since each fabric differs in the final result delivered.

There are some areas where a normal self-cleaning sofa session won’t cut it. By opting to use our professional sofa cleaning service, our clients are given the best possible solution that could lead to the best restoration possible.

Based on the different types of materials, there is not a single cleaning agent or spray that can work on all fabrics. Cleantel sofa cleaning experts have experience of cleaning almost all types of fabrics. Therefore, rely on our sofa cleaning experts as they know which method or sofa cleaning agent is safe. We understand the need for prompt sofa cleaning service and our experts have special methods for drying the couch within a few hours. By employing fast drying, you can also prevent the risk of mildew and mould growth.

We fully understand the need for cleanliness in the midst of a pandemic or otherwise and we are taking all the necessary precautions before, during and after. The use of masks, gloves, etc. are all in place to protect the client as well as our own sofa cleaning experts.

Depending on the fabric, some sofas dry before we leave, but some cushions, depending on the fillings, can take up to 24 hours to dry fully.

Cleantel sofa cleaning experts recommend that you do a professional cleaning once every 6 months. Armchair requires deep cleaning every 6 months.

In most cases, our sofa cleaning team recommends using dry steam to remove settled dust and shampooing for cleaning fabrics with stain marks. There may be exceptions depending on the client’s needs.

The stain depends on its cause, most of the time it can be removed (but it is not a complete guarantee). There are however exceptions to some stains that cannot be entirely removed. The type of stain, the use of consumer-based stain removers, the length of time it has been there, and the type of sofa fibre all affect stain removal results.

Sofa should be routinely maintained to retain their original appearance. It includes tending to stains and spills immediately. Cleantel’s sofa cleaning experts can help you extend the life and aesthetic appeal of the fabric and reduce the level of pollutants it has absorbed over time.

It is ideal to sanitize your mattress every six months.

Sadly, traditional household vacuums do not have the power to remove highly resilient dust mites and other harmful debris that are deeply embedded in the mattress. Additionally, they do not utilize the all-important sanitizing properties of cleaning solutions which is the key to effective sanitizing. One would want only the best cleaning mattress services, and when you choose Cleantel for your mattress cleaning experience, you know you’ve chosen the best.

Cleantel experts recommend that mattress cleaning is to be done twice a year. If you suffer from allergies, asthma, or skin conditions, then you should consider cleaning your mattress at the change of each season.

Cleantel’s mattress cleaning experts believe that the key lies in the materials and pollutants within the mattresses. Our mattress cleaning experts assess this and only then we can perform mattress steam cleaning or mattress dry cleaning. We try to employ the best strategy to clean most types of dirt and dust from the mattress surface as well as roots.

As per Cleantel mattress cleaning, yes, most definitely. Old mattresses will have much higher levels of dust mites and their droppings, dead skin, fungal spores, bacteria, and germs. This will also apply to used mattresses as well. Our process is extremely effective and will refresh them in the best way possible.

Cleantel’s Deep Cleaning Experts have been delivering clean, safe, and healthy environments all across Dubai, Sharjah and Ajman. We have consistently gone above and beyond the cleaning expectations of our customers to deliver high-quality services they can rely on.Behind our commitment to excellence are four key characteristics that define who we are and what makes us stand out from other cleaning services:Commitment: Everything our deep clean experts do is guided by our customers and their needs.Complete Solution: We engage in proactive behaviour to provide exceptional deep cleaning services every time.Drive: Cleantel’s deep clean experts strive to pursue the highest standards and continuously improve in all aspects of our business.Dedicated: We are here for the long haul. Cleantel’s goal is to provide consistent service to ensure ongoing customer satisfaction.

Cleantel is your one-stop professional home sanitization company offering premium services at an affordable price. Simply put we clean, while you sit back and relax. We ensure all our Cleantel cleaning technicians are trained to take the best of care while sanitizing your homes up to your satisfaction. Cleantel experts pay special attention to details and tackle every nook and corner of your home.

There is no fixed number of sessions because it depends greatly on how spic and span you keep the place, your habits as well as that of your loved ones and the number of people residing in the home. As per our experts, scheduling routine monthly home sanitization services would be an ideal practice. It is however worth noting, that for some homes where the risk of infection is higher, it would be better to do it every fortnight.

Business continuity: Continued sanitization and monitoring are the keys to your business viability. Hiring Cleantel to perform frequent sanitizing services to prioritize infection control is the most aggressive preventative measure you choose to protect your office or residential properties. Our sanitizing experts perform a complete cleaning and sanitizing process, hand-wipe disinfecting all high-touch areas and, if you have recommendations, we are happy to listen and accommodate. Emergency response: Our trained and fully equipped sanitizing control team performs detailed disinfecting to remove emerging pathogens, as well as eradicating almost all germs across commercial or residential properties. We typically can provide these sanitizing services all over Dubai, Sharjah and Ajman within 24 hours—sometimes even sooner.

Cleantel’s experts who undergo rigorous training deliver essential sanitization services to your home or office. Cleantel cleaning services company comes with a longstanding, unrivalled reputation, you can rest assured of our expertise and ability to deliver sanitization services that can tackle COVID19 as well as other infections.

Of course! Our company carries Third party public liability Insurance coverage for breakage/damage to home or office that may occur during the cleaning process.All our employees are medically insured and covered under the company. They are all provided with life personal accident and employers liability insurance to ensure safety, for company and customer satisfaction.

We take pride in the quality and affordability of our services. Our prices are based on personalized customer plans which are curated based on space and cleaning needs.We offer additional special services to regular cleaning plans whenever required or preferred:

  • Carpet cleaning services
  • Mattress cleaning services
  • Sofa cleaning services
  • Curtain cleaning services
  • Move in-Move out cleaning services
  • Deep cleaning services

We charge AED 40 per person, per hour working in your home or space for cleaning services. While making a booking, we require a debit/credit card to secure your service. We also accept cash or cheque payments.The payment is to be made on the same day after service completion. Cash or cheque payments may be left on the counter for our cleaning service crew leader to pick up if you are not in your house/space where the service is being provided. In the event of a returned cheque, we reserve the right to apply an additional AED 100/ inconvenience fee.We accept major bank credit cards: MasterCard, Visa, American Express and Discover. You can also choose to pay with a credit card directly through the CLEANTEL’ POS BANK machine.We will bill you on a monthly cycle and share the invoice through an email address provided by you. Should you want an invoice for your company, we can provide that as well.

Yes, we do offer discounted prices for regular annual maintenance cleaning program.

Yes, we do offer packages for annual maintenance cleaning program.

Yes, we work across three emirates: Dubai, Ajman and Sharjah.

Once your appointment is confirmed, you will receive a confirmation email or message, it will outline the booking date and timeline window (date and time) for when the team is scheduled to arrive and begin the service.In order to book a service you can email us at info@cleantel.me or WhatsApp us at +971 50 480 7273

We are happy to handle everything for you, but it would be helpful for you to pick up any clutter before the team arrives or remove any items you don’t want to be cleaned. This will ensure that we clean as much floor space as possible and don’t accidentally throw away anything you may need.

In order to maximize efficiency and minimize the time the team is with you; we advise to remove any items that may delay the cleaning process. If there are children, elderly people or pets present in your home or office, we ask that you be present during the cleaning process. Although our products and equipment are safe, we do our best to avoid accidents by implementing this request.

We usually send down two members – a captain and a cleaner. This may vary, depending on the type of cleaning and how large or small the area is. We provide our cleaning services in Dubai Sharjah and Ajman, while respecting your time, trust and space, if you are uncomfortable with something, please let us know and we will be happy to sort it out for you.

All our employees carry a valid identification card (ID) and wear a uniform with the company logo. Our transportation vehicles are also branded and easy to spot.

No, our team leaves their outside shoes by your door (outside) and change into their indoor shoes while cleaning your home.

Health and safety of our client is of utmost importance to us. We comply with practices designed by our company that are in line with all the applicable Health & Safety regulations set out by the government.

If you are away from your home/office at the time of cleaning, you can provide us with a code to your system so we can de-activate and re-activate it accordingly.

We provide most of our services from Saturday to Friday, 8:00 a.m. to 5:00 p.m and understand that these may be your working hours too. You can simply handover the keys to our team leader and rest assured your home or office is in safe hands. You can also choose to have the cleaning during business hours or after hours until you trust us around your home or office without you.

 

Customer satisfaction is the key to the success of our company. There is always a supervisor present or sent to check the quality of work after each cleaning. If in any circumstances, you aren’t satisfied with the service provided, you are advised to contact us within 24 hours of the service provided to have the issue fixed. After the issue is resolved, we will take the payment.Please note, no refunds are offered by our company.

If you aren’t happy with the service provided, please write us an email with the details and attach any relevant photographs, so we can investigate the issue you are facing.
After review, we will proceed with our 100% satisfaction guarantee, and aim to provide a re-clean within two to four days of the initial service for any missed/unsatisfactory areas and/or look at an appropriate discount that can be applied to a future service.
We appreciate both positive and negative feedback.

We take the full responsibility of any injury or accident that may occur to our members while the service is offered. It is covered under our worker’s compensation program and all our employees are insured. We also have a third-party public liability insurance.

We try to match you with a cleaner whom you are satisfied with and who will continue to tend to your needs. However, on some occasions such as duty schedule, public holidays, emergencies, or travel/holidays of our employees, we may send a different person. We are unable to guarantee a regular cleaner for four-weekly bookings due to scheduling issues. No matter which team arrives to your home/office we assure the quality of service each time with all our skilled professionals.

Yes, we provide outdoor interlock pressure washing, outdoor artificial green carpet shampooing, window cleaning, wall washing and floor scrub and cleaning.

We provide cleaning services as often as you require it. You can choose to use our services daily, weekly, monthly, or just once.

Yes, we do. Please make your reservations accordingly to schedule a special cleaning service, so we are well-prepared to accommodate you. If you have any special requirements, please let us know in advance so we can arrange accordingly.

Yes, we are able to move and clean under objects and light furniture. We can vacuum and mop under heavy furniture (such as beds and couches) however, we will strictly not move any heavy furniture to avoid damage to your floors.If you prefer us to clean under heavy objects, we request you to move them and instruct our team to clean where specified.

Yes, we do! However, on weekends we work shorter hours and less support office. Our office phone remains closed, but you can contact one of the managers on duty through +971 50 646 9260.

At CLEANTEL Cleaning Company, we are committed to continuous development of all procedures and policies. Our quality assurance program is one we invest in to train all our employees, and to shape them into the best service providers out there! You can rest assured we follow all standard procedures while cleaning your space without compromising the quality of our work.By sharing CLEANTEL’s ways of doing business, you too contribute to a more balanced and fair way to treat the people who provide the cleaning services. This is why we have a proven loyal set of clients since 1980.

CLEANTEL’s Cleaning Services is widely recognized in residential home cleaning services. Our cleaning team has provided quality and reliable services for over 40 years. Each service team is comprised of insured, licensed, and uniformed cleaners who are regularly trained and supervised.

Our Cleantel Sanitization Experts have extensive safety procedures in place and can undertake sanitization procedures all over your residential or commercial properties. We take the sanitization services of your homes or offices as if they were our own, so we apply only the safest methods to get the job done while protecting ourselves as well as your employees and family members. At all stages of Cleantel’s Sanitization Service, our team of experts will ensure suitable safety procedures.

HEPA Filter vacuum cleaning effectively helps in trapping microscopic particles including allergens and pollen, pet dander, and dust mites from your fabrics. Cleantel helps in creating a better indoor environment for people suffering from allergies by using HEPA Filter vacuum cleaning.

The range for cleaning services in Dubai varies depending on the size of your house, number of hours, types of service, etc. For more details regarding the cost, you can contact us at info@cleantel.me or call us at +971 56 154 3265 / +971 50 646 9260.

Cleantel is one of the best cleaning companies in Dubai providing a wide range of high-quality cleaning services to suit all your needs.

You can schedule an appointment by giving us a call or sending us an email. We can also come over for a preliminary visit to your premises and have a chat about your cleaning requirements. After this, we will be able to provide you with an estimate along with a list of services we provide and recommend. Once you agree to our tailored cleaning services for your needs, we will share the checklist with you. You can email us to info@cleantel.me or call us at +971 56 154 3265 / +971 50 646 9260.

We have over 40 years of commercial cleaning experience. The name Cleantel was coined from ‘Clean Telephone’ since this was the initial service provided by the company

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Best cleaning company in Dubai

We have over 40 years of commercial cleaning experience. The name Cleantel was coined from ‘Clean Telephone’ since this was the initial service provided by the company